What currency are prices shown in?
Prices are shown in U.S. dollars (USD).
When will my order ship?
Processing and delivery times vary by product, destination, fulfillment location, and carrier. Available delivery methods and estimates are shown at checkout. You will receive tracking information when it becomes available.
How can I track my order?
Use the tracking link in your shipping confirmation email. You can also review the Track Order page. If you still need help, contact us with your order number and the email address used at checkout.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment has started.
What is the return policy?
Eligible items may be returned under our 30-day return policy. Review the Refund Policy for conditions, exceptions, and instructions. Please contact us before sending an item back.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue, and clear photos when possible so the request can be evaluated.
Do you offer international shipping?
Available shipping services depend on the delivery address, product, and carrier. Enter your address at checkout to see current options. International shipments may be affected by carrier or customs delays.
How do I contact Cassandhy?
Use the Contact page and include the details needed to help with your question. For order support, include your order number and checkout email. Never send full payment-card information.